Olivier Duha

Olivier Duha is a French entrepreneur. He is the founder and co-chairman of Webhelp, an international company specialising in business process outsourcing and client relationship management.

Olivier Duha
Nationality France
Alma materESCEM et Audencia
OccupationFounder, Chairman & CEO of Webhelp

Early life

Duha studied at ESCEM (School of Business and Management) and the Audencia Nantes School of Management. He started his career in 1992 at LEK Consulting, on the advisory council on strategy and mergers/acquisitions. In this role he worked in London, Paris and Sydney.

In 1998, he obtained an MBA at INSEAD. Afterwards, he joined the American consulting firm Bain & Company.

Co-chairmanship at Webhelp

In June 2000, he co-founded Webhelp with Frédéric Jousset, a former colleague from Bain & Company. The company originally aimed to offer online assistance services for novice internet users, using expert consultants and tailored research tools.

The firm expanded to include global contact centres,[1] hotlines, telemarketing and mail services. Today, Webhelp employs more than 35,000 people in over 25 countries, including France, Morocco, Algeria, Romania, Belgium, Madagascar, the United Kingdom, South Africa, the Netherlands, India, Portugal, Italy and Germany.

Recognition

Duha was made a Knight of the National Order of Merit (France) in June 2010.[2]

References
  1. "Three buyout firms line up bids for French call centre firm Webhelp: sources". uk.news.yahoo.com. Archived from the original on 2015-12-23.
  2. "Décret du 14 mai 2010 portant promotion et nomination". Legifrance. Republique Francaise. 15 May 2010. Retrieved 14 November 2016.
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