BT Enterprise

BT Enterprise is a division of United Kingdom telecommunications company BT Group that provides products and services to organisations in the small-to-medium-sized business, corporate and public sectors, and wholesale services through BT Wholesale.[3] These offerings include fixed and IP voice, unified communications, mobile telephony, cyber security, cloud computing and managed services.[4]

BT Enterprise
TypeDivision
IndustryTelecommunications
Predecessor
Headquarters1 Braham Street,
London, United Kingdom
Area served
United Kingdom
Republic of Ireland
Key people
Gerry McQuade (CEO)[1]
Products
Revenue £5.34 billion (2021)[2]
Number of employees
 11,300 (2021)[2]
ParentBT Group
Websitewww.bt.com/about/bt/our-company/group-businesses/enterprise

It was formed through the combination of BT's Business and Public Sector division with its Wholesale and Ventures business in April 2018.[1] Gerry McQuade, CEO of Wholesale and Ventures at the time, was appointed CEO of the new combined business.[1]

Enterprise's Wholesale unit (marketed as BT Wholesale) provides communication providers and other organisations with fixed or mobile phone services, with more than 1,400 customers, including Sky, Talk Talk, Virgin Media O2 and Three. Enterprise also offers media and broadcasting services in the UK and globally, working with major broadcasters including BBC, Channel 4, ITV, Sky, and Premier League Productions.[4][5][6]

History

The formation of BT Enterprise came a year after BT's decision to consolidate its consumer services into one operational division, with the group's brands, BT, EE and Plusnet being brought under one umbrella and management structure.[7]

Announced in April 2018 by Gavin Patterson, then CEO of BT, Enterprise began reporting as a combined unit of Business and Public Sector, and Wholesale and Ventures from October 2018, officially marking the operational start of the division.[1]

In August 2019, the BT Group agreed to sell its BT Fleet Solutions (otherwise simply known as BT Fleet) business, a business operating under Enterprise, to private equity group Aurelius Equity for an undisclosed sum.[8] Founded in 2002, Fleet Solutions was responsible for the management of BT's 35,000 vehicles (29,000 of which were Openreach vehicles) as well as providing management to a further 50,000 vehicles for other organisations.[8] Two months later, Fleet Solutions' new owner, Aurellius, dropped BT from its name as it rebranded to Rivus Fleet Solutions.[9]

The reasoning behind the sale of BT Fleet aligned with the reasoning behind the formation of Enterprise a year earlier, with BT Group bidding to cut its overheads by around £1.5 billion. The group, which was forced to spin-off its networking business Openreach into an independent but wholly-owned subsidiary, faced pressure to fund Openreach's rollout of fibre-to-the-property in the UK with competitors such as CityFibre ramping up their efforts to get areas connected to fibre.[10][11]

In March 2020, a further business operating under Enterprise was sold by BT. Tikit, a global legal, accounting and professional services software business, was sold by the group to Advanced for £84 million.[12] BT had acquired Tikit itself in 2012 for a fee of £64 million. Enterprise CEO Gerry McQuade said: “With BT’s renewed focus on investing in our core business, the time is right for a new owner to maximise Tikit’s full potential."[13]

In September 2020, Enterprise announced a five-year strategic partnership with lifeboat charity RNLI to provide the charity with modern communication services, as well as developing more ways technology can help the RNLI save more lives at sea.[14]

Operations

BT Wholesale

BT Wholesale is Europe's largest wholesale telecoms service provider by revenue, including communication, collaboration and connectivity services. It offers communication providers the ability to make use of Openreach's infrastructure without the need of having their own networking equipment installed in exchanges around the UK. It provides data, voice and mobile services as well as hosted communications, managed services and professional services.

BT Business

BT Business is BT's business retail unit, offering communications services to businesses of any size.

Voice
  • Phone lines and featurelines
  • Voice over IP (VoIP) services
  • On-premises phone systems
  • ISDN - provides high-performance voice and data services
  • Conferencing - audio, web and video conferencing
  • Business numbers
  • Payphone services
  • BT One Phone

Mobile

Broadband
Networking
  • Ethernet VPN
  • Ethernet Point-to-Point (P2P) - extends LAN across local sites without compromising on performance or security
  • IP Connect - connects multiple sites and/or simplifies communications to a single private IP VPN
  • Managed WAN - connects your sites to each other on a virtual private network
Computing & Apps
Bring Your Own Device

Bring Your Own Device (BYOD) allows employees to use their own devices.

BT PC Security

BT PC Security is a complete internet security and antivirus protection suite, in association with McAfee.

Cloud & Data Centre Solutions

Cloud & Data Centre Solutions provides a range of server technology, software and platforms.

Cyber security for businesses

Since August 2021, Enterprise has expanded on BT's cyber security services by providing the service to businesses in the UK.

999 call handling

Enterprise is responsible for BT's 999 call handling operation, which handles more than 90,000 calls per day from six of its call centres. It answers 999 calls from Northern Ireland, Scotland, Wales and England, passing the calls to the relevant emergency service. It's a service that BT has provided for more than 80 years, when it operated under the General Post Office umbrella.[15]

See also

References
  1. "BT forms new business unit BT Enterprise". BT Group. 18 April 2018. Retrieved 1 April 2022.
  2. "BT Group plc Annual Report 2021" (PDF). BT Group. 13 May 2021. Retrieved 1 April 2022.
  3. "Enterprise". BT Group. Retrieved 1 April 2022.
  4. "Enterprise". BT Group. Retrieved 1 April 2022.
  5. "New seven-year contract with the BBC". BT Group. 29 January 2016. Retrieved 1 April 2022.
  6. "Keeping the world watching" (PDF). Broadcast. February 2017. Retrieved 1 April 2022.
  7. McCarthy, John (16 May 2018). "What BT's new consumer group mindset means for the BT, EE and Plusnet brands". The Drum. Retrieved 1 April 2022.
  8. Roberts, Gareth (5 August 2019). "BT Fleet Solutions sold to Aurelius". Fleet News. Retrieved 1 April 2022.
  9. de Prez, Matt (17 October 2019). "BT Fleet Solutions renamed Rivus Fleet Solutions". Fleet News. Retrieved 1 April 2022.
  10. Jackson, Mark (5 August 2019). "BT Group Sells £200 Million Revenue UK Fleet Division to AURELIUS". ISPreview. Retrieved 1 April 2022.
  11. Taylor, Madeleine (1 October 2019). "BT sells fleet business to Aurelius Group in ongoing "transformation"". Proactiveinvestors.co.uk. Retrieved 1 April 2022.
  12. Warrington, James (25 March 2020). "BT offloads £80m legal software arm Tikit as sell-off continues". CityAM. Retrieved 1 April 2022.
  13. "Advanced acquires Tikit from BT Group plc". LegalFutures. 25 March 2020. Retrieved 1 April 2022.
  14. "RNLI and BT announce new partnership to help save lives". BT Group. 18 September 2020. Retrieved 1 April 2022.
  15. "BT 999 key workers handle 90K calls every day". BT Group. 9 September 2020. Retrieved 1 April 2022.
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