Webhelp

Webhelp is a multi-national business process outsourcing and consultancy company headquartered in Paris.

Webhelp
IndustryIT consultancy, Customer relationship and Business process outsourcing
Founded2000 in Paris (France)
FounderFrédéric Jousset, Olivier Duha
Headquarters161, rue de Courcelles, 75017 Paris
Number of employees
75,000+ (2021)[1]
Websitewww.webhelp.com

History

Founded in June 2000 by Frédéric Jousset and Olivier Duha, Webhelp originally offered a real-time IT support services, before expanding into call center operations and business support.

In 2011, London-based private equity firm Charterhouse Capital Partners acquired a major stake in the company. In February 2013, the group purchased Falkirk call centre firm HEROtsc.[2]

In June 2016, Webhelp acquired GoExcellent, a Scandinavian customer experience firm which operates nine centers across Sweden, Finland, Norway and Denmark, and employs 1,700 people. This acquisition allowed for the launch of Webhelp Nordic, and increased Webhelp's projected 2016 turnover to an estimated $1 billion (725 million Euros).[3]

References
  1. "Webhelp.com". Webhelp.com. Retrieved 7 November 2016.
  2. "Falkirk call centre firm HEROtsc sold to Webhelp Group". Retrieved 16 November 2016.
  3. lefigaro.fr. "Webhelp rachète le groupe GoExcellent". Le Figaro. Retrieved 2016-11-07.
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