J&T Express

J&T Express (officially PT Global Jet Express[1]) is an Indonesian logistics company. Founded in 2015, the company is generally engaged in logistics and package delivery. J&T uses automated sorting warehouses in Indonesia and Singapore.[2] It received Indonesian Top Brand Award in 2018 and 2019.[3] As of April 2021, the company was valued by investors at USD $8 billion.[4]

PT Global Jet Express
J&T Express
Founded2015 
FounderJet Lee
Tony Chen 
Key people
Jana Wang (CEO)
WebsiteIndonesian website

History

J&T Express was founded in 2015 by Jet Lee and Tony Chen (former CEO and current of Oppo, respectively); hence, the company is called J&T.[5]

Following its establishment in 2015, J&T has since expanded to Malaysia and Vietnam in 2017, the Philippines and Thailand in 2018, Singapore and Cambodia in 2019 and China in 2020.[1][6]

In November 2021, J&T announced that it had raised an additional USD 2.5 billion at a valuation of USD 20 billion, with investments from Boyu Capital, Hillhouse Capital Group, Sequoia Capital China, and Tencent Holdings. This follows reports that J&T is planning to go public in Hong Kong by the first quarter of 2022.[6][7]

In February 2022, the company continues to expand their market by entering Latin America through Mexico. It claims to have 12 sorting centers and 26 distribution centers in Mexico, and their network covers key regions in all 32 Mexican states.[8]

In general, J&T has seen a rapid increase in business since its founding and has become the fourth largest delivery company and the 8th unicorn in Indonesia.[9]

COVID-19 Pandemic

Due to the COVID-19 pandemic in Indonesia, it has seen a increase of 50% in deliveries during Ramadhan 2020 compared to last year, handling up to 3 million packages each day.[10]

J&T Express has given aid packages to cities severely affected by the outbreak, such as Surabaya[11] and Tangerang.[12] Medical aid packages were also given to hospitals.

Controversy

After a video went viral of workers throwing packages in 2020, J&T Express Philippines stated that it would sanction personnel involved in mishandling the packages [13][14] Similar video showing J&T Express Indonesian workers also circulated on the internet in 2019.[15]

Media Konsumen, an Indonesian consumer complaints platform, received multiple letters addressing complaints about faulty sorting and lack of transparency and accountability in J&T Express delivery tracking, resulting in their packages being lost or sent to wrong delivery address.[16] [17][18]

Another major incident happened on 4 February 2021. Malaysian social media was ablaze with videos of protests and rioting happening at J&T Express Malaysia warehouse. One clip showed workers throwing parcels while protesting in a warehouse, while another allegedly in a Perak warehouse showed mountains of undelivered parcels and unloaded delivery trucks. The issue arose from a change in the commission system, which allegedly drastically reduced the earnings of a delivery rider.[19]

See also

References
  1. "Baru 4 Tahun Berdiri, J&T Express Diam-Diam Sudah Rambah 5 Negara | Ekonomi". Bisnis.com. 2019-06-19. Retrieved 2020-06-27.
  2. Kalra, Aditi Sharma. "Industry Insider: E-commerce logistics needs talent with holistic industry knowledge, or risk being displaced". www.humanresourcesonline.net. Retrieved 2020-06-27.
  3. Media, Kompas Cyber (31 December 2019). "Empat Tahun Berkiprah, J&T Express Torehkan Segudang Prestasi". KOMPAS.com (in Indonesian). Retrieved 2020-06-27.
  4. "Upstart Courier Service Raised More Than $2 Billion to Fight Alibaba-Backed Rivals". theinformation.com. Retrieved 2021-08-31.
  5. "Top Indo-based courier expands services to Sabah | Daily Express Online - Sabah's Leading News Portal". www.dailyexpress.com.my. 7 August 2018. Retrieved 2020-06-28.
  6. "Boom or bust? The story of J&T Express in China". KrASIA. 2021-12-30. Retrieved 2022-01-11.
  7. Wu, Kane; Potkin, Fanny; Murdoch, Scott (2021-11-24). "Indonesian courier startup J&T raises $2.5 billion ahead of Hong Kong IPO-sources". Reuters. Retrieved 2022-01-11.
  8. "J&T Express Enters Latin American Market and Launches Network in Mexico".
  9. "Indonesia Courier, Express, and Parcel (CEP) Market | Size, Forecast (2019-2024)". www.mordorintelligence.com. Retrieved 2020-06-27.
  10. antaranews.com. "Delivery company records 3 mln shipments during Ramadhan". Antara News. Retrieved 2020-06-27.
  11. BeritaSatu.com. "J&T Express Salurkan Bantuan Covid-19 kepada Pemprov Jatim". beritasatu.com (in Indonesian). Retrieved 2020-06-27.
  12. Redaksi (2020-05-06). "J&T Express Tangerang Salurkan Bantuan APD dan Masker ke Rumah Sakit Rujukan Covid-19". BantenNews.co.id (in Indonesian). Retrieved 2020-06-27.
  13. CoconutsManila (2020-06-24). "Video of packages being recklessly hurled an 'isolated case,' says J&T Express Philippines | Coconuts Manila". Coconuts. Retrieved 2020-06-27.
  14. "Delivery company to sanction personnel seen 'mishandling' parcels in viral video". cnn. Retrieved 2020-06-27.
  15. Media, Kompas Cyber (4 January 2020). "Viral Video Petugas Lempar Paket Kiriman Pelanggan, Ini Klarifikasi J&T Halaman all". KOMPAS.com (in Indonesian). Retrieved 2020-06-27.
  16. Anugerah, Ramdhan (2020-06-04). "Kecewa akan Layanan J&T Express! Paket Belum Tiba". Media Konsumen (in Indonesian). Retrieved 2020-06-27.
  17. Dhani_elthary (2020-06-06). "J&T Express, Sudah 6 Hari Paketku Belum Sampai Juga". Media Konsumen (in Indonesian). Retrieved 2020-06-27.
  18. P, Leonardo (2020-06-03). "Service Level J&T Express Mengecewakan". Media Konsumen (in Indonesian). Retrieved 2020-06-27.
  19. Kaur, Kirat. "J&T Express Protests: What's Going On & How To Claim Your Money Back | TRP". www.therakyatpost.com/. Retrieved 2021-02-27.
This article is issued from Wikipedia. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.