Amelia (company)

Amelia, formerly known as IPsoft, is an American technology company. It primarily focuses on artificial intelligence, cognitive and autonomic products for business. Its main products are Amelia, a conversational AI platform, and Amelia HyperAutomation Platform (formerly 1Desk), an autonomic framework for IT operations.

Amelia
FormerlyIPsoft, inc.
TypePrivate
Industry
Founded1998 (1998)[1]
FoundersChetan Dube
Headquarters
New York
,
U.S.[2]
Area served
Worldwide
Key people
Products
  • Amelia HyperAutomation Platform
  • Amelia
Websiteamelia.ai

The company is headquartered in New York City, and has offices in 13 countries.[3] Amelia has more than 550 customers.[4]

History

The company was founded as IPsoft, Inc., in New York City in 1998 by Chetan Dube, a former professor at New York University at the Courant Institute of Mathematical Sciences. His research was focused on deterministic finite-state computing engines.[5] The company rebranded to Amelia, an IPsoft Company, in October, 2020.[6]

Products

Amelia

Amelia is an AI-based digital assistant. The underlying technology is text-based, with text-to-speech capability.[7] The avatar is based on Lauren Hayes, a professional model.[8]

Amelia was first released in 2014.[9][10] Version 2.0 was released in 2015.[11][12] Version 3.0 was released on June 1st 2017. By 2018, Amelia had been deployed in some capacity for customer care by about 25 companies, including SEB Group,[13] and Accenture.[14]

Amelia offers two certifications for proficiency with the platform: Amelia Certified Professional (ACP) and Amelia Certified Expert (ACE).[15]

Amelia HyperAutomation Platform

Released in 2017,[16] Amelia HyperAutomation Platform (formerly 1Desk)[17] is an enterprise-scale autonomic framework that integrates IT operations and shared services. The platform integrates with Amelia to access the autonomic framework via a conversational interface.

Amelia HyperAutomation Platform features an integration framework to connect with any existing platform with an open API. Its proprietary Machine Learning functionality (internally dubbed "IPconnect") recommends new automations based on observed behaviors of human workers.

IPcenter

IPcenter, a predecessor of the Amelia HyperAutomation Platform, was an autonomic IT management platform that automated monitoring and remediation of network services. It was first released in 1999. IPcenter contains a library of more than 20,000 automations routines for network management, which are branded as "virtual engineers".

IPsoft maintains an official certification program named IPcenter Certification Program for Clients & Partners. It has four certification levels (by increasing requirements): IPcenter Certified Associate (ICA), IPcenter Certified Professional (ICP), IPcenter Certified Expert (ICE), and IPcenter Automation Expert (IAE).[15]

References
  1. "IPsoft - About". IPsoft Inc. Retrieved 2018-02-06.
  2. "IPsoft - Global Presence". IPsoft Inc. Retrieved 2018-02-06.
  3. Lepofsky, Alan (2018-06-25). "Event Report: IPsoft Digital Workforce Summit 2018". Constellation Research Inc. Retrieved 2019-04-25.
  4. Antony Payton (2019-03-11). "IPsoft's 1Bank is one for conversational banking". Fintech Futures. Retrieved 2019-12-04.
  5. "IPsoft is a disruptive technology company, pioneering innovation in autonomic and cognitive technologies". IPsoft. Retrieved 2018-11-13.
  6. "IPsoft Honors Pioneering Spirit of Conversational AI Innovation with Rebrand to Amelia". Amelia. 2020-10-01. Retrieved 2021-01-28.
  7. "IPsoft Amelia — The Science Behind Her Brain". IPsoft. Retrieved 2018-11-13.
  8. "What it's like to be a model for an artificial intelligence's avatar — Quartz". qz.com. Retrieved 2018-11-13.
  9. Joab Jackson (September 30, 2014). "IPsoft seeks to grow the 'brains' of virtual assistants". PC World. Retrieved 2018-02-06.
  10. Christopher Mims (2014-09-28). "Amelia, a Machine, Thinks Like You". The Wall Street Journal. Retrieved February 13, 2018.
  11. Noyes, Katherine (October 6, 2015). "IPsoft's 'Amelia' virtual assistant just got a whole lot more human". PC World. Retrieved 2018-02-06.
  12. Thibodeau, Patrick (October 9, 2015). "Meet the virtual woman who may take your job". Computer World. Retrieved 2018-02-06.
  13. "Amelia to join SEB's customer service | SEB". SEB Group. Retrieved November 13, 2018.
  14. Jason Ankeny (May 26, 2015). "Meet Amelia, the AI Platform That Could Change the Future of IT". Entrepreneur. Retrieved 2018-02-13.
  15. "IPsoft's Global Training and Development Team Trains Your Employees on Amelia, 1Desk and IPcenter". IPsoft. October 16, 2018. Retrieved November 13, 2018.
  16. "IPsoft Equips Businesses to Accelerate Digital Transformation at Scale by Automating Delivery of Enterprise Services with 1Desk". Yahoo Finance. 2017-11-07. Retrieved 2018-02-06.
  17. "IPsoft Honors Pioneering Spirit of Conversational AI Innovation with Rebrand to Amelia". Amelia. October 1, 2020. Retrieved 2021-01-28.
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